Shipping and Handling

At BalancePro, we offer flexible delivery options to ensure your best experience. Please find details below.

Customer to Pick Up

We always welcome you to visit us and pick up your BalancePro insoles in person. To do so, please choose “Customer to pick up” as the delivery option when buying online.

Once we receive your order, we will contact you to arrange a time to pick up at the Toronto Rehabilitation Institute (550 University Avenue, Toronto, Ontario, M5G 2A2). We will try our best to accommodate your schedule.

If you are interested, we will also be more than happy to give you a tour of the Innovations Gallery at Toronto Rehab, where you can learn more about the world-leading technologies and products developed here to help people reside safely in their own homes, and provide support to family and professional caregivers.

Please note: shipping fee might be charged during checkout, and in this case we will manually refund the cost.

Shipping within Canada

For standard shipping, we choose Canada Post, and reimburse part or all of the shipping cost. If you would like BalancePro insoles to be shipped to you, please choose “Standard shipping to my address” as the delivery option when buying online.

The shipping will be free for orders above $100.00 (inclusive) before tax. For orders under $99.99 (inclusive) before tax, we will charge a Canada-wide flat shipping fee of $5.00 + applicable tax.

All products will be shipped within two (2) business days of receiving your order. If you require expedited shipping, please contact us (email or phone). Extra fee may apply.

Shipping to the United States or Internationally

We ship BalancePro to the United States. Please contact us (email or phone) to place an order, and provide us your detailed shipping address. We will advise you the delivery cost. If you have already placed an order online, we will contact you to adjust the shipping fee.

Please note that while Canadian taxes are not applied, you would be responsible for applicable (if any) customs duties, brokerage fees and local taxes.

If you are outside North America and would like to buy BalancePro insoles, please contact us to discuss. Thank you.

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